Continuing to support our customers – from home

Issue Date:

During these unprecedented times, we will continue to best support our customers across the energy industry whilst also complying with the Government’s latest guidelines.

As of this week, Alderley colleagues around the world are working from home with full access to the specialist equipment they need to ensure we maintain our high level of service to you.

We expect that many of our customers have also adopted similar working practices.  So, we are pleased to share our range of remote services to help support your operations, wherever you are in the world.  Services include:

  • Desk-based Meter Performance Monitoring
  • Online Flow Measurement Training
  • Online Issue Track Reporting and Operator Telephone Support
  • Parts and Spares Management
  • Obsolescence Management Services
  • Forward Maintenance Planning and Scheduling

Our facilities in the UK, UAE and Saudi Arabia do remain open, but this is for production critical colleagues only.  And we have employed all appropriate measures to ensure the ongoing safety and wellbeing of our colleagues who continue to work onsite. 

We are extremely proud of how our colleagues are supporting each other throughout this period.  And we remain committed to best supporting our customers from all our remote working locations worldwide. 

To speak to one of our colleagues, please contact them directly on their mobile phone or by email for a prompt response. Where this is not possible, then please use the details on our contact us page and we will endeavour to get back to you as soon as we can.

The safety of our colleagues, customers and suppliers is paramount.  So, whilst we are still open for business, we will continue to monitor the UK and local Government’s guidelines, and will adjust our working practices accordingly.